c789 Privacy Policy

1. Introduction

c789 ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at c789.bio. This Privacy Policy ("Policy") describes how c789 collects, uses, discloses, stores, and protects the personal data of individuals who register for an account, visit the platform, or otherwise interact with c789's services.

By registering a c789 account or continuing to use c789.bio, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. If you do not agree with the practices described herein, you should not use the c789 platform.

This Policy should be read alongside our Terms & Conditions, which govern your use of the c789 platform and incorporate this Policy by reference. Words not defined in this Policy carry the meanings ascribed to them in the Terms & Conditions.

2. Data We Collect

c789 collects personal data in the following categories:

c789 does not collect or store full payment card numbers. Financial transactions are processed through third-party payment providers — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah — under their respective privacy and security frameworks.

3. How We Use Your Data

c789 processes personal data for the following purposes:

• Account Management: To create, verify, maintain, and administer your c789 account, including authentication, balance management, and account security.
• Service Delivery: To provide access to casino games, sports betting markets, and all other c789 platform services you request.
• Payment Processing: To facilitate deposits and withdrawals in PKR through your chosen payment method, and to reconcile transaction records.
• KYC & Fraud Prevention: To verify your identity, comply with Know Your Customer obligations, detect and prevent fraud, money laundering, and other prohibited activities.
• Responsible Gaming: To implement and enforce responsible gaming tools including deposit limits, self-exclusion, and cooling-off periods — and to identify players who may be exhibiting signs of problem gambling.
• Customer Support: To respond to enquiries, complaints, and support requests submitted via live chat or email.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the c789 platform's performance, design, and game selection.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about c789 — where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings.
• Legal Compliance: To comply with applicable legal obligations, regulatory requirements, or lawful orders from competent authorities.

4. Legal Basis for Processing

c789 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC obligations, anti-money laundering regulations, and responsible gaming mandates.
• Legitimate Interests: Processing necessary for c789's legitimate business interests, including fraud prevention, platform security, customer support improvement, and responsible gaming monitoring — where such interests are not overridden by your fundamental rights.
• Consent: Processing based on your explicit consent, including marketing communications and certain non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Data Sharing & Disclosure

c789 does not sell your personal data to third parties. We may share your data in the following limited circumstances:

• Payment Processors: Your financial data is shared with payment service providers (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah) as necessary to process your transactions. Each provider operates under their own privacy policy.
• Identity Verification Providers: Identity and document data may be shared with KYC service providers to complete verification processes required under applicable regulations.
• Game Software Providers: Certain technical and usage data may be accessible to licensed game studios whose titles are hosted on the c789 platform, for the purpose of game functionality and fairness auditing.
• Legal & Regulatory Authorities: c789 may disclose personal data to law enforcement, regulatory bodies, or courts of competent jurisdiction when required to do so by applicable law or valid legal process.
• Fraud & Security Organisations: In cases of suspected fraud, abuse, or security threats, c789 may share data with industry fraud prevention organisations or law enforcement.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of c789's assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties to whom c789 discloses personal data are required to handle that data in accordance with applicable data protection standards and only for the purposes for which it was disclosed.

6. Cookies & Tracking Technologies

c789 uses cookies and similar tracking technologies on the c789.bio platform. Cookies are small text files stored on your device that help the platform function correctly and provide a personalised experience.

• Essential Cookies: Required for core platform functionality including login session management, security, and access to gated services. These cannot be disabled without significantly impairing platform functionality.
• Performance Cookies: Collect anonymised data about how players use the platform — pages visited, session duration, error reports — to help c789 improve performance and user experience.
• Preference Cookies: Remember your settings and preferences (such as language or recently played games) to personalise your c789 experience across sessions.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of c789 marketing activities. These are only placed with your consent.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the c789 platform. Most modern mobile browsers on Android — which represents the majority of c789's Pakistani user base — allow granular cookie management in browser settings.

7. Data Retention

c789 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following principles:

• Active Accounts: All personal data associated with an active c789 account is retained for the duration of the account's active status.
• Closed Accounts: Following account closure, c789 retains identity, financial, and transaction data for a minimum period as required by applicable anti-money laundering and regulatory obligations. This is typically a period of five (5) years from the date of account closure.
• Responsible Gaming Records: Self-exclusion records and responsible gaming interaction data are retained for a minimum of five (5) years to prevent re-registration during exclusion periods and to support responsible gaming obligations.
• Support Communications: Customer support records are retained for a minimum of two (2) years from the date of the last interaction.
• Technical Logs: Server and access logs are retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

8. Data Security

c789 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include:

• SSL/TLS encryption for all data transmitted between your device and c789 servers.
• Secure, access-controlled server infrastructure with restricted administrative access.
• Hashed and salted password storage — c789 does not store passwords in plain text.
• Regular security assessments and penetration testing of the platform.
• Two-factor authentication options for player accounts to reduce unauthorised access risk.
• Staff data access controls ensuring that personal data is accessible only to personnel with a legitimate operational need.

Notwithstanding the above, no transmission of data over the internet or method of electronic storage is completely secure. c789 cannot guarantee absolute security of your personal data and encourages players to take personal security precautions — including using strong, unique passwords and enabling two-factor authentication on their c789 account.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by c789:

• Right of Access: You may request a copy of the personal data c789 holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Some corrections can be made directly via your c789 account settings.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that c789 may be required to retain certain data to comply with legal obligations — particularly anti-money laundering and responsible gaming record-keeping requirements — which would take precedence over an erasure request.
• Right to Object: You may object to processing of your personal data for marketing purposes at any time. You may also object to processing based on legitimate interests, subject to c789's right to demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to the withdrawal.
• Right to Data Portability: Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, contact the c789 support team. c789 will respond to verified requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect against unauthorised data access.

10. Third-Party Services

The c789 platform integrates third-party services including payment processors, game software providers, and analytics tools. While c789 takes reasonable steps to ensure that third-party providers maintain appropriate data protection standards, c789 is not responsible for the privacy practices of external parties. You are encouraged to review the privacy policies of any third-party service you interact with in connection with your c789 account — including JazzCash, Easypaisa, HBL Online Banking, UBL Digital, Meezan Bank Internet Banking, and Bank Alfalah's digital banking services.

11. Children's Privacy

c789 is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data of individuals under the age of 18. If c789 becomes aware that personal data of a person under 18 has been collected, that data will be deleted promptly and the associated account will be closed. If you are a parent or guardian and believe that your child has registered on c789, please contact support immediately so that the account can be identified and closed.

12. Amendments to this Policy

c789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. The date of the most recent revision is indicated at the top of this Policy. Material changes will be communicated to registered players via email or platform notification where practicable. Your continued use of the c789 platform following the publication of a revised Policy constitutes your acceptance of the revised terms.

13. Contact

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by c789, please contact the data protection team via the c789 support channel. The support team is available 24/7 via live chat on the platform. For written enquiries, contact us at: [email protected] (plain text — not a clickable link).